Frequently Asked Questions
Visit the Leicester Buses portal>> to view your payments with First Bus and other operators in Leicester.
No, all prices you'll pay are exactly the same as if you bought the ticket from your driver.
Yes - multi-operator capping is now available. No matter how many trips you make and which bus company* you travel with, your fare will be capped at the Flexi day or Flexi week ticket prices.
Each time you travel you will be charged the adult single fare, until you reach the relevant cap.
*Please note this is only available on First, Arriva & Centrebus at the moment. Kinchbus and Stagecoach services will be added at a later date.
The system is currently only designed for adult tickets. If you want to purchase a young person ticket, ask the driver for the ticket you need and don't put your card on the reader until they ask you.
You'll be charged the single fare to the end of the journey of the bus you were travelling on - so please remember to tap off! We all make mistakes, so if you need any assistance please drop us a line >>
No, one of the benefits of the system is it is paperless. If you need a receipt you can access your payment history here >>
Yes, your payment history is linked to your card or device so make sure you use the same one each time you travel. If you have your payment method set up on your mobile through Apple Pay or Google Pay, make sure you stick to one method - if you switch to your card, it will be treated as a new payment method and you might not benefit from the price caps.
If you've made a purchase on board that was subsequently declined by your bank unfortunately your card will be automatically blocked by our system. Once any outstanding amounts are settled by your bank, your card will be automatically unblocked - until this happens you'll need to pay with an alternative method.
Yes, you can still purchase your travel through our app - ideal if you already know your travel plans or you want to take advantage of our longer term season passes.
Yes, that's no problem. Just explain to our driver once you've tapped on for yourself.
No, concessionary pass holders just need to tap on as normal.
No, the system is currently only designed for full price adult travel. If you want to purchase a half price concessionary single, ask the driver for the ticket you need and don't put your card on the reader until they ask you.
Revenue protection, from time-to-time hop on board to ensure passengers have the correct tickets. When paying with tap on tap off, revenue protection officers will see the last four digits of cards recently used; you will then just need to present the debit/credit card you used.
