Quality Policy

Here at First, we operate a comprehensive network of bus services in and around the City of Aberdeen. Our aim is to provide a reliable and comfortable local bus service, with frequent journeys from the heart of your community.

Our Quality Policy is based on understanding customer needs and striving to provide high quality product and services, which meet or exceed our customer’s expectations. To achieve this commitment, we have a quality management system designed to meet the requirements of ISO 9001:2015. This system ensures we maintain the high level of quality and service our customers expect, whilst also improving the efficiency and effectiveness of our internal business processes.

We supplement this policy by setting business objectives and targets that measure the continual assessment of business performance and customer satisfaction. The objectives are set by senior management and reviewed at senior leadership meetings.

The fulfilment of this policy and its objectives requires the involvement and commitment of all staff. To this end, First Aberdeen Ltd provides and manages the resources necessary to deliver our objectives to provide a safe and suitable work environment for our employees.

First Aberdeen Ltd aims to:

• Offer quality, safe, affordable and accessible services to millions of passengers who travel with us every year
• Provide a level of service that meets or exceeds our customer’s expectations
• Through quality and procedures, a service to all customers that would generate repeat travel and satisfaction

This policy will be communicated to all employees, reviewed annually and made available on the company website.

Signed: David Phillips

Position: Operations Director Date: 14th July 2017

Blackness Road/ Minto Road 6 Jan –7 Feb.

Due to Roadworks at Blackness Road/Minto Road there will be various road closures as follows:

Phase 1 05:00 6 Jan until further notice

Service 18A Heading from Minto Road to Redmoss
From Minto Road, via Hareness Road, Crawpeel Road, and resume the normal route.

Phase 2 TBC once Phase 1 is complete

Service 18A Heading from Minto Drive to Redmoss
From Minto Drive, via Minto Drive, Minto Avenue, Hareness Road, Crawpeel Road, and resume the normal route

Due to Polmuir Road being one-way heading to Faulds Gate from 04:00 on 06 January until 17:00 on 10 February (once the current diversion is finished), Services 17, 17A will divert as follows:

Service 17 heading to Newhills
From Great Southern Road: via Whinhill Road, Fonthill Road and resume normal service.

Service 17, 17A heading to Faulds Gate
Normal service

Due to Road works on Tarves Road/Denmore Road between 07:30 on 13 January until 16:30 on 27 January, Service 1B heading to the City Center will divert as follows:

Service 1B heading to City Centre from Dubford

From Greenbrae Drive via Denmore Road, Woodside Road, Parkway, Ellon Road, and resume normal service

Service 1B heading to Dubford from City Centre

Normal service

Due to pavement works on Polmuir Road from 04:00 on 06 December until 17:00 on 20 January, it will be necessary to have a one-way closure.

Services 17 and 17A will divert as follows:
Service 17,17A heading to Faulds Gate
From Ferryhill Road:
• left onto Whinhill Road
•1st exit onto Great Southern Road and resume normal service.

Service 17 heading to Newhills
Normal service

Due to the Winter Festival on Broad Street and Upperkirkgate, there will be various road closures from 18:00 on 01 November 2024 until 18:00 on 10 January 2025.

Service 17,17A,172 heading to Faulds Gate
From Gallowgate turn left onto Littlejohn Street (Bus stop on Littlejohn Street) then:
• right onto West North Street
• right onto Union Street and resume normal service.

Service 17,17A,172 heading to Newhills
From Adelphi continue to King Street then:
• left onto West North Street (stops will be served on West North Street)
• 1st exit at the roundabout onto Gallowgate (stops will be served on Gallowgate)
• right onto Berry Street and resume normal service.

Service 18,18A,18B,18S heading to Redmoss
From Causewayend:
• 2nd exit at the roundabout onto West North Street (stops will be served on West North Street)
• right onto King Street and follow the road around to Adelphi and resume normal service.

Service 18,18A,18B,18S heading to Dyce
From Adelphi continue to King Street then:
• left onto West North Street (stops will be served on West North Street)
• 3rd exit at the roundabout onto Causewayend

Service 11,11A heading Craigiebuckler/Countesswells
From Hutcheon Street:
• 3rd exit onto West North Street (stops will be served on West North Street)
• right onto King Street (bus stop at St Andrews Cathedral)
• continue along onto Union Street and resume normal service.

Service 11,11A heading to Northfield
From Market Street:
• Continue onto King Street (bus stop opposite St Andrews Cathedral)
• left onto West North Street (stops will be served on West North Street)
• 2nd exit at the roundabout onto Hutcheon Street and resume normal service.

Service 19 heading to Culter
From St Andrews Street right onto Loch Street then:
• 3rd exit at the roundabout and back onto Loch Street
• left onto St Andrews Street
• continue onto St Andrews Street
• follow the road around to Blackfriars Street (stops will be served on Blackfriars Street)
• right onto Rosemount Viaduct and resume normal service.

Service 19 heading to Tillydrone
From Rosemount Viaduct (bus stop at HMT):
• left onto Blackfriars Street
• continue onto St Andrews Street
• right onto Loch Street
• 3rd exit at the roundabout back onto Loch Street and resume normal service.

Service 20, 20A heading to Union Terrace
From Gallowgate:
• turn right at the traffic lights onto Berry Street
• 2nd exit at the roundabout onto Loch Street
• left onto St Andrews Street
• follow the road around to Blackfriars Street (stops will be served on Blackfriars Street)
• right onto Rosemount Viaduct and resume normal service.