Help and support

Due to the traffic displaced by a road closure on Waterloo Road, we are experiencing higher than normal levels of congestion around Magdalen Road/Anglia Square. This road closure/scheme will be in place until mid-March, however we are hoping for less congestion after Christmas.

Our Pink & Orange Line services are most impacted by this, with services around peak times operating up to 20 minutes behind schedule.

Download our app to live track your bus, for the most up-to-date travel information during these unpredictable delays.

Our operations team will continue trying to mitigate the delays caused by these works, and we apologise for any inconvenience this may cause.

Guidance on CPCA Tiger ticket validity

Please be reminded that CPCA Tiger U16/16+ tickets are only valid for travel *from* stops within CPCA. These fare stages are Peterborough, Thorney, Thorney Toll, Guyhirn & Wisbech.

This means that we can sell a discounted ticket from Peterborough to Kings Lynn - but we cannot sell a discounted ticket from Kings Lynn to Peterborough, as Kings Lynn is not within the CPCA area. Our drivers will not be able to offer you this ticket, and you will need to purchase a regular Adult/Young Person Single to complete your journey.

If you have any specific queries on ticket validity, please contact our Customer Services team who will be able to advise.

Due to National Highways project work taking place along the A47 between Hopton & Lowestoft on weekday nights only (20:00-06:00), our services will be on diversion between Monday 7th October & Friday 6th December. Please see the table below, which explains the different closures that will be in place as the project progresses. On top of the below diversions, please expect some delays due to these diversion routes and increased traffic levels on them.

Additionally, on the following dates - service X21 will be on diversion within Lowestoft.
Monday 14th October to Thursday 17th October - services will leave the town via Katwijk Way & Station Square.
Friday 18th October to Friday 25th October - services will enter the town via A47 & Gordon Road.
Friday 22nd November to Wednesday 27th November - services will enter & leave the town via the Gull Wing Bridge & Denmark Road.

Many thanks for your patience as National Highways undertake these essential maintenance works on the road network.