Temporary Stop Closure.
St Johns Mews, Church Road, Locks Heath.
Routes X4 and X5
Towards Fareham.
0800 Wednesday 4th until
1630 Friday 5th January 2024
Due to utility works, this stop will be closed on the dates and times shown above.
Passengers are advised to use the temporary stop provided by the works contractors.
Temporary Stop Closure.
Privett Roundabout on Privett Road, towards Gosport.
0930 Tuesday 2nd until Thursday 4th January 2024.
Due to utility works, the above stop will be closed on the dates and times shown above.
Passengers are advised to use the temporary stop provided by the works contractors.
First Essex delivers Christmas gifts to help families in Colchester
Colleagues from bus operator First Essex, have donated over 200 gifts and clothes to Essex Police’s annual Giving Tree initiative for underprivileged children.
The gifts, including seven scooters, a bike, skateboards, basketball hoops, dressing up clothes, toys, games, books and warm clothing were donated by First Essex colleagues at the company’s Colchester depot.
Garthdee Road will be closed at Auchinyell, buses will divert as follows:
Service 1 from RGU to Danestone
From RGU:
• right onto Garthdee Road
• 1st exit at the roundabout onto Anderson Drive
• 3rd exit at the roundabout onto Broomhill Road and resume normal service
Service 27, D1 and D2 - New operator from 2 December 2024
Missing tickets are generally caused by your mTicket account becoming logged out, or a prolonged loss of internet connection. To restore your tickets, please make sure you have a good network connection and refresh from the Options button (iPhone) or Menu button (Android). All tickets in your account should reappear after a few seconds.
If your QR code is not being recognised by the scanner and you have purchased the correct ticket for your journey, don’t worry, your ticket is still valid, just show the ticket to the driver.
Take a look at these hints and tips which should help the QR to be scanned:
- Make sure you are using the correct ticket for the bus services and zones for your journey.
- Make sure your phone's app and operating system are updated to the latest versions.
- Turn up the screen brightness if possible.
- Through the settings on your phone, ensure the time on your phone is set to automatic.
If the problem persists, please contact our support team with your journey details: bus stop, service number and ticket purchased - so this can be further investigated.
Webform: https://www.firstbus.co.uk/help-and-support/help-our-apps/contact-app-support
We do not issue paper copies of mTickets. You will receive an email receipt when you make your purchase, but this will not be valid for travel.
With mTickets, it is the responsibility of the customer to ensure a working mobile phone is available to show the driver the ticket screen. If there is a problem with the system, please let us know and we'll do our best to help.
If you are still experiencing difficulties please contact our support team:
Webform: https://www.firstbus.co.uk/help-and-support/help-our-apps/contact-app-support
To change your mTicket account email address, please follow the steps below:
- Open the app and select the more tab
- Select View profile settings
- Select Edit my personal info
- In the Email address field, delete your old email address and enter your new email address
- Confirm your new email address in the field below
- Select Save changes
Service 25 is now operating the vacation timetable. The new timetable can be viewed here.
Station Road Farlington will be closed for resurfacing works following a water main burst. These works are expected to last up to four weeks. Service 22 will divert via Central Road, South Road and Grove Road in both directions. As soon as these works are finished the bus will return to it's normal route. We are sorry for any inconvenience caused.