Commuter Travel Club Employee FAQs

You can sign-up via the Commuter Travel Club web page in your area. Use the drop-down menu below to take you to information for your region:

Your employer must be signed-up to the First Bus Commuter Travel Club in order to offer this discounted travel scheme to employees. If they are a member already, they should have shared information with you relating to the scheme (via marketing materials, intranet, website or employee benefits communications etc).

If your employer is not yet a member, you can refer them to our Commuter Travel Club Employer Information page where they can register their interest and one of our representatives will contact them to discuss the scheme in more detail.

Yes. When you set up your account you will be asked to enter either your work email address or an authorisation code that you can get from your HR/reward benefits team.

Yes, the Schemes are known as: Corporate Travel Club (North of England and Scotland), Corporate Travel Scheme (West of England) and Commuter Travel Club (Norfolk and Suffolk).

We have made improvements to the way we provide tickets for First Bus Corporate Travel Schemes. The new sign-up process uses a quick and easy online system and all tickets can now be delivered directly to your employee’s mobile phone.

If you are currently signed up to a ticket agreement you will continue to receive your tickets until the end of your current 12-month agreement, the new arrangement will take effect when you renew or purchase a new Commuter Travel Club subscription ticket.

If your employer is not yet a member, you can refer them to our Commuter Travel Club Employer Information page where they can register their interest and one of our representatives will contact them to discuss the scheme in more detail.

As part of the Commuter Travel Club registration process you must verify that you work for an organisation that is one of our travel partners. You can do this by entering your company email address or company passcode on the registration page (all details should be provided to you by your employer, by email or on posters within your workplace).
 

Delivery options will vary based on what is available in your region. Where a paper ticket option is available, it will be more expensive in order to cover additional administration and postage costs.

The majority of Commuter Travel Club tickets will only be available to use as mTickets on the First Bus App, so it will be necessary for you to set up an account. The First Bus App can be downloaded to your phone from the Apple App Store and Google Play.

Please find out about the many benefits of using mTickets on our First Bus App and see how it works.

Download now:

The first payment for your Commuter Travel Club subscription is taken by Debit / Credit Card so we can send you your ticket the next day. This provides us enough time to process your application, but does not guarantee acceptance to the Commuter Travel Club subscription scheme if the set-up of your Direct Debit subsequently fails.

There is no minimum subscription period, however to end your Commuter Travel Club subscription you will need to provide at least 10 working days' notice before your ticket renewal date, to allow us to stop your Direct Debit payments. If you fail to give us enough notice you may be charged for the issuing of the subsequent month's ticket.

After the initial payment, your monthly Direct Debit payment is taken two working days (for mobile tickets) or ten working days (for paper tickets) before your ticket renewal date each calendar month.

If your Direct Debit payment is unsuccessful we will make one further attempt to collect payment. If this further attempt is unsuccessful we will cancel your Commuter Travel Club subscription. – Visit Subscription Ticket Terms and Conditions for further information.

If you wish to cancel your Commuter Travel Club subscription please let us know by contacting our Commuter Travel Club Ticketing Team via our contact form ⇒

Please provide your name, order number, phone number and email address. You must give us at least ten working days' notice of your intention to cancel your Commuter Travel Club subscription agreement or you may be charged for the issuing of the subsequent month's ticket.