Help and support

Please select from one of the categories or search with a keyword such as ‘card declined’ to find your answer quickly.

Lost property

Journey planning

mTickets and App

Contactless payments

Journey problems

Student travel

Refunds

National Contact Centre: Christmas & New Year opening hours

Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January

National Contact Centre: Christmas & New Year opening hours

Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January

Lost property

Journey planning

mTickets and App

Contactless payments

Journey problems

Student travel

Refunds

Get in Touch

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We will only send marketing communications to persons 16 and over – please tick to confirm if you are over 16 (after ticking you will be able to choose your marketing preferences):

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We'd like to tell you about our Apps, changes to our Bus services, and of course to let you know about exclusive offers from us and selected 3rd parties. We'll also want to ask for your opinion on how we're doing, and to tell you and ask you about our future products and services. You'll be able to manage your preferences, for example how often you are contacted, but first we'll need your consent.

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