If your payment was declined and your card is now blocked, here’s what happens next:
When you tap your card on the bus, the payment is processed later the same day. If there are issues - such as insufficient funds - your bank (the card issuer) decides whether to approve or decline the payment. If the payment is declined, we will attempt to collect it again over the following days.
Until the outstanding fare is successfully paid, your card will continue to be declined when you try to use it for travel. Your bank may also have blocked the transaction due to insufficient funds or security reasons.
To resolve the issue, you may need to:
- Check with your bank to understand why the payment was declined.
- Ensure there are sufficient funds in your account.
- Use a different card or an alternative payment method, such as Apple/Google Pay or purchasing a ticket via the First Bus App.
If you continue to experience issues, your bank should be able to provide further guidance.