Lost property

Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.

Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.

If you have left an item on one of our buses, here's the best way to recover it.

1. Complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
2. Once we receive your form, we will check our lost property records and contact you if we find it.
3. If we have your item, head to the relevant depot or bus station below to collect it from our friendly team.

Please note that our offices are closed on Saturdays, Sundays and Bank Holidays.

In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, in-line with guidance from the banks and to protect the owner from risk of fraud, we destroy cards securely when found.

Where to collect your property:

If you need to contact customer services regarding another matter please see our Help and Support page