Lost property

Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.

Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.

If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.

If you have completed the lost property form and we locate your property we will contact you. You'll be able to collect it from our Hunslet office between 7am - 3pm on Mon-Thurs and 7am - 2:30pm on Fridays. Our offices are closed on Saturdays, Sundays and Bank Holidays.

In most cases, we’ll keep any lost property for a month to give you time to claim it. We can’t do this though if the item is perishable (e.g. food) or if it’s a debit or credit card. For bank cards, In-line with guidance from the banks, to protect the owner from risk of fraud, we destroy cards securely when found, please contact your bank as soon as possible.

Where to collect your property:

Hunslet Park Depot
Address First Hunslet Park reception - Goodman Street, Hunslet, Leeds LS10 1NY
Services Catch services 12/13/13A from the Corn Exchange
Google Maps Link How to find our Hunslet Park Depot - (Opens in a new window)
Bradford Depot
Address First Bradford Depot reception – Bowling Back Lane, Bradford BD4 8SP
Services Catch service 633 to Bowling Back Lane
Google Maps Link How to find our Bradford Depot - (Opens in a new window)

if you need to contact customer services regarding another matter please see our Help and Support page »