Help and Support
mTickets: One of the best ways to buy tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Download the app and follow the instructions, it’s that simple.
We encourage customers to switch from cash to mobile payments, following our research which showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.
Up to two children under five years of age may travel free-of-charge provided that they do not occupy a seat required by an adult passenger and are accompanied by a responsible fare-paying customer. Additional children, or children under five occupying a seat required by an adult, may be charged as if they were aged five or over. Children 16 and above will need to pay a fare; in some cases this will be the adult fare, but in some areas we are able to offer reduced fares for young people. Please select the ticket section of your region for more details.
To help make travelling easier, you can plan your journey and buy tickets using our First Bus App »
If you haven’t got the latest version download it here:
If you’ve left something on one of our buses, the best way to get it back is to complete our contact form below. Please give as much detail as you can about the bus trip and the item to help us track it down for you. We will do our best to make sure that you get your lost property back as quickly as possible.
Select a region below and then the ticket type you are interested in.