Help and Support

We encourage customers to switch from cash to mobile payments using mTickets on the First Bus App, as it makes boarding the bus quicker and easier. It’s perfect for buying your tickets in advance. Our research showed that boarding time and average journey times would improve if even just half of customers used mobile ticketing.

We provide extra buses at busy times so you may see buses heading to their starting point (or returning to the depot at the end of shift). If we are experiencing delays, we may send buses empty to the other end of a route to ensure that everyone along the route is still provided with a service. Our buses undergo regular maintenance so you may also spot one of our engineers running a test.

Problems with traffic or adverse weather conditions can lead to services being cancelled, meaning the next bus can be overcrowded. We monitor all of our services, and if we notice that one journey is often busy, we will try to provide extra buses.

If this is an ongoing problem then please do let us know by going to tellfirstbus.com » and give us feedback – it will only take 2 minutes.

We're sorry if we missed you or appeared to leave without you. It is possible that the bus you intended to catch was full or that our driver might not have seen you.

We work hard to ensure that our services run as smoothly and efficiently as they can. Some things however are out of our control, and we can’t prepare for unexpected problems such as weather conditions or road accidents. If there are any major issues or planned disruptions, we’ll let you know about them on our website and Twitter.

Please see the Help Section for the First Bus App, where you can read instructions, FAQs and ways to obtain support if needed.
 

We have put procedures in place to make our buses accessible.

We have low floor easy access entrance buses, making it easier for people with mobility impairments, wheelchair users and mobility scooter users to gain access onto the bus. For more information, visit our Bus Accessibility Page.

You can purchase tickets in advance via mTickets on the First Bus App and on this website, but at the present-time we do not provide the option to reserve a seat. We review demand regularly and our timetables take this into account. Where you are travelling to the airport with us, we recommend that you allow plenty of time for your journey.
Our Airport services have additional space for luggage, please ask the driver for help to load and unload your bags if you require assistance.

Yes, our day tickets, week tickets, month tickets and longer term tickets provide savings compared to multiple single cash fares.
One of the best ways to buy these tickets is to use mTickets on the First Bus App, it’s quick, easy and cash free. Download the app and follow the instructions, it’s that simple.
For a full range of our ticket options, please select your region below:

Yes, our First Bus App has a ticket gifting function, allowing you to purchase a bus ticket and transfer it directly to your child’s phone. 

The First Bus App, is quick, easy to use and cash free. Download the app and follow the instructions, it’s that simple.

For more information please visit our ticket gifting page.