COVID 19 - Frequently asked Questions

Support for disabled passengers remains the same as before coronavirus, see here for more details ⇒

We are asking customers to consider the travel needs of vulnerable passengers and those in a wheelchair and will do all we can to prioritise access to the wheelchair space for a wheelchair user.

We have a new feature on our First Bus app which gives wheelchair users live updates that show if the wheelchair space is available on buses nearby and helps them plan their journey.

We are asking customers with a pushchair or buggy to consider the travel needs of vulnerable passengers and those in a wheelchair or with restricted mobility. This may mean that you have to leave extra time or wait to complete your journey.

Yes, we are and there is no government advice currently to stop accepting cash, but please try to use the exact fare. However, we encourage all of our customers to buy tickets using the First Bus App or to pay by contactless card when boarding.

From the 17th of May 2021, the capacity of our buses will be at some 80% of seated passengers which safely provides as much capacity as possible and is in line with the latest Government advice. It is possible that not all passengers will be able to board the first bus that arrives. You might see 'Bus full’ messages on the destination display, which means the bus may not stop.

Our drivers will advise customers wherever possible but they cannot enforce social distancing measures.

Please note the seating measures we have introduced are advisory for customers and we will not be asking our drivers to enforce them or leave their cab area, unless operating the manual bus ramp. Our driver will help advise customers when boarding where seats are available.

Our drivers have to leave their cab when helping vulnerable customers and so are following the advice to wear a face covering as they are now in an open area of the bus and briefly in closer contact with the passenger.

Our drivers have face masks but may not be wearing a face covering or mask while driving as this can be distracting. And for those who wear glasses there is a risk these get steamed up while driving. The cab has a protective screen to separate the driver and passengers.

In England it is now mandatory to wear a face covering on Public Transport unless you have an exemption. Failure to do so may result in a fixed penalty notice of £200 (reduced to £100 if paid within 14 days). To see the government guidance on face covering exemptions please follow this link ⇒

Passengers should follow Government guidance and leave extra time for their journeys.