Local Passenger Charters
We work with our local authority partners to provide you with the best quality service possible and have signed up to the local passenger charters that outline the standards of service you should expect when travelling with us.
Find your local charter below:
West of England
Click here to view the latest bus charter
Somerset Council
Travel Alerts
Road Closure-27.04.25-Cheltenham Road(Part) Montpellier-(AZ1/17/70/73/74/75/76/77)
Road Closure-Cheltenham Road(part), Montpellier-(AZ1/17/70/73/74/75/76/77)
08:00 - 17:00 Sunday 27th April 2025
Bristol
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Cheltenham Road Southbound Only towards Centre between Ashley Down Road and Zetland Road will be closed and as such buses will divert in a southern direction to use Ashley Down Road, Ashley Hill, Sussex Place and City Road to access Stokes Croft .
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Regretfully Nine Tree Hill, Montpellier High School, Zetland Road, Sommerville Road, Hatherly Road and Nevile Road bus stops will not be served during the closure period. All bus stops on the diversion route will also be observed.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Overnight Road Closure-16.04.25-Bradley Stoke Way (Southbound) (M1/T1)
Overnight Road Closures-Bradley Stoke Way(Southbound)-(m1/T1)
20:00 - 06:00 Wednesday 16th, Thursday 17th, Friday 18th April 2025
South Gloucestershire
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Due to continued improvement works in the Bradley Stoke area, Bradley Stoke Way will be closed to all traffic in both directions for 3 nights this week..
Passengers are advised that there will be no stops missed on this Southbound diversion but it may add some disruption to journeys due to added time.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Long Term Road Closure-14.04.25-Woolavington Road, Woolavington-(375)
Long Term Road Closure- Woolavington Road, Woolavington (375)
Monday 14th April - Friday 4th July 2025
West Of England
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Due to National Grid works service 375 will be diverted to miss Woolavington Road and use A39 Bath Road Puriton Hill into Enterprise Way to access Puriton. This will be in both directions during the closure period.
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Regrettably RoF Factory stops and Cockers Hill bus stops will not be served during the closure period.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Long Term Road Closure (Extended)-17.02.25-Bradley Stoke Way-(m1/T1) estimated 25 May 2025
Road Closure-Bradley Stoke Way, Northbound-(m1/T1)
Monday 17th February - Sunday 25th May 2025
South Gloucestershire
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These works have been extended from the original date of completion(2nd May 2025)
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Due to roadworks as part of the council active travel scheme, Bradley Stoke Way northbound will be closed to traffic and as such services m1 towards Cribbs Causeway and T1 towards Thornbury will be diverted to use Winterbourne Road, Orpheus Avenue and Baileys Court Road to resume normal route at Great Meadow Roundabout. Please expect some delays.
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The Great Meadow stop will not be able to be served, but buses will instead serve the Great Meadow Roundabout stop on Baileys Court Road. No other bus stops on the diversion will be served.
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Buses on the m1 towards Hengrove Park and T1 towards Bristol City Centre will not be affected.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Daily Service Updates
| Last Updated: | 18/04/2025 | 09:00 | |
| Major Disruptions: | |||
| Bath and Somerset | Nothing reported | ||
| Bristol | Nothing reported | ||
| North Somerset | Nothing reported | ||
| Service | Current issues | Planned roadworks / diversions Please see Current Issues page for further information |
|
| 1 | Cribbs Causeway - Bristol City Centre - Broomhill | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. | |
| 1 | Bath City Centre - Southdown | ||
| 1 | Weston-super-Mare - Sand Bay | ||
| 1s | Kewstoke - Worle | School Holidays - service not operating today. | |
| 2/2a | Cribbs Causeway/Brentry - Bristol City Centre - Stockwood | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. | |
| 2 | Bath City Centre - Foxhill | ||
| 3 | Weston - RUH - Bath City Centre - Bathford | ||
| 3/4 | Cribbs Causeway - Bristol City Centre | Moor Grove stop in Lawrence Weston towards Cribbs Causeway is suspended between 8am - 5pm each day, until 2 May. Please use the Badenham Grove stop before or Long Cross Lay-by stop afterwards instead. | |
| 4 | Weston - RUH - Bath City Centre - Odd Down | ||
| 5 | St. Anne's - Bristol City Centre - Clifton | ||
| 5 | Bath City Centre - Whiteway | ||
| 6 | Bristol City Centre - Kingswood | ||
| 6 | Worle - Weston-super-Mare | ||
| 6/6a/7 | Bath City Centre - Fairfield Park/Larkhall | ||
| 7 | Bristol City Centre - Staple Hill | ||
| 7 | Worle - Weston-super-Mare - Locking Parklands | ||
| 7B/7H | Weston-super-Mare - Bleadon Hill or Hutton | ||
| 8 | Bristol Temple Meads - Bristol City Centre - Clifton | ||
| 8 | Bath City Centre - Kingsway | ||
| 9 | Weston-super-Mare - Worle | ||
| 13 | Foxhill - Bath City Centre - Elmhurst | ||
| 16 | Bristol City Centre - Kingswood - Fishponds | ||
| 17 | Bristol - Keynsham | Shellards Road in Longwell Green is closed until 20 April. Buses are diverting via Marsham Way, missing out the Shellards Road, Tapsters, Parkwall Road and Stourton Drive stops. | |
| 19 | Bath - Bristol Parkway Station | ||
| 20 | Ralph Allen School - Bath | School Holidays - service not operating today. | |
| 20 | Weston-super-Mare - Burnham-on-Sea | ||
| 21 | Newbridge Park & Ride - Bath City Centre | ||
| 24 | Southmead Hospital - Bristol City Centre - Ashton Vale | ||
| 31 | Lansdown Park & Ride - Bath City Centre | ||
| 36 | Highridge - St Anne's | William Jessop Way is closed - buses are diverting via Hawkfield Road, Hengrove Roundabout and Whitchurch Lane, which is causing delays, until 21 April. | |
| 37 | Knowle West - Severn Beach Industrial Estate | Oak House bus stop is suspended until 17.30 on 21 April due to the closure of William Jessop Way and the turn in being too tight. Buses are stopping at the stop on Hawkfield Road, by the junction of Butterfly Lane, on the diversion instead. | William Jessop Way is closed - buses are diverting via Hawkfield Road, Hengrove Roundabout and Whitchurch Lane, which is causing delays, until 21 April. |
| 39 | See X39 below | ||
| 41 | Odd Down Park & Ride - Bath City Centre | ||
| 41 | Avonmouth - Bristol City Centre - Kingswood | ||
| 42/43 | Bristol City Centre - Cherry Gardens / Cadbury Heath | ||
| 44/45 | Bristol City Centre - Cadbury Heath / Cherry Gardens | Shellards Road in Longwell Green is closed until 20 April - buses are diverting via Parkwall Road, Woodward Drive and Marsham Way, missing out the Shellards Road, Longwell Green Crown and Watson's Road stops. | |
| 46 | Bristol City Centre - UWE Frenchay | ||
| 47/47x | Bristol City Centre - Oldbury Court | ||
| 48/48x | Bristol - Downend / Emersons Green | ||
| 49/49x | Bristol - Staple Hill / Emersons Green | ||
| 50 | Bristol - Frenchay | ||
| 51s | Winscombe - Churchill Academy | School Holidays - service not operating today. | |
| 55 | Wrantage - Strode College | College Holidays - service not operating today. | |
| 58 | Odd Down Park & Ride - Twerton Mill | ||
| 70 | Bristol Temple Meads - Bristol City Centre - UWE Frenchay | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. | |
| 72 | Bristol Temple Meads - Bristol City Centre - UWE Frenchay | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. | |
| 73 | Whitchurch - Bristol City Centre - UWE Frenchay | ||
| 74 | Hengrove - Bristol City Centre - Bradley Stoke | ||
| 75/76 | Hengrove - Bristol City Centre - Henbury / Cribbs Causeway | William Jessop Way is closed until 21 April - buses are diverting via Hawkfield Road, Hengrove Roundabout and Whitchurch Lane, which is causing delays. | |
| 77 | Clifton Down - Bristol City Centre - Muller Road Top | ||
| 125 | Weston-super-Mare - Wrington | ||
| 126 | Weston-super-Mare - Wells | ||
| 172 | Bristol - Midsomer Norton - Bath | The Hillcrest stops in Pensford are currently suspended, until 19 May. Please use the Pensford Bridge stops instead. | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. |
| 173/174 | Wells - Midsomer Norton - Bath | ||
| 349 | Bristol - Keynsham | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. | |
| 373, 374, 375, 376, 376a, 376x | Bristol - Wells - Street - Taunton / Bridgwater / Yeovil | The road between Woolavington and Puriton is closed until Septemeber. Buses on the 375 will serve Old Mill Road in Woolavington and then divert via the A39 and Enterprise Way into Puriton - please expect delays. Stops between Woolavington Green and ROF Factory inclusive will not be served. Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. |
|
| 522 | Bristol - Midsomer Norton - Bath | Victoria Street in Bristol City Centre is closed northbound - buses are diverting via Temple Way and Counterslip until estimated 2 June 2025. | |
| A1 | Bristol - Bristol Airport Airport Flyer | ||
| A3 | Weston-super-Mare - Bristol Airport Airport Flyer | ||
| D1/D1x | Bath - Trowbridge - Warminster | ||
| D2/D2x | Bath - Frome | ||
| m1 | Cribbs Causeway - Hengrove Park metrobus | Bradley Stoke Way is closed northbound. Buses are diverting and serving the Great Meadow Roundabout stop instead of the usual Great Meadow stop until Sunday 25 May 2025. | |
| m2 | Long Ashton P&R - Bristol City Centre metrobus | ||
| m3/m3x | Bristol City Centre - Emersons Green metrobus | ||
| m4 | Bristol City Centre - Cribbs Causeway metrobus | ||
| OS1 | Oldfield School - Hanham | ||
| SB1 | Soundwell - St Brendan's College | College Holidays - service not operating today. | |
| SB2 | Bromley Heath - St Brendan's College | College Holidays - service not operating today. | |
| SB4 | Westerleigh - St Brendan's College | College Holidays - service not operating today. | |
| SB6 | Yate - St Brendan's College | College Holidays - service not operating today. | |
| SB7 | Bishopsworth - St Brendan's College | College Holidays - service not operating today. | |
| T1 | Bristol - Thornbury | Falcon Way stop in Thornbury is suspended until 25 April. Please use the Squire Leaze or Thornbury Health Centre stops instead. | Bradley Stoke Way is closed northbound. Buses are diverting and serving the Great Meadow Roundabout stop instead of the usual Great Meadow stop until 25 May 2025. Overnight closures of the A38 on weekdays until 26 April mean the T1 will divert via the M5 between Aztec West and Thornbury - please expect delays. Thornbury Road in Alveston is closed towards Thornbury until winter 2025, buses are diverting via Greenhill Lane and missing The Ship bus stop. |
| U1 | Stoke Bishop - University of Bristol - Bristol City Centre | University Holiday - service not operating. | |
| U1/U2 | University of Bath - Oldfield Park | University Holiday - only the U1 is operating. | |
| U2 | Bristol - Langford Campus | ||
| U3 | Bristol - UWE Frenchay Night Bus | ||
| U5 | Bath - Bath Spa University | ||
| X1/X1s | Weston-super-Mare ASDA - Bristol | ||
| X39/39 | Bath - Bristol | ||
| X4 | Bristol - Portishead | ||
| X5 | Weston-super-Mare - Portishead | ||
| X6/X7/X7a | Bristol - Clevedon | ||
| X9 | Bristol - Nailsea | ||
| X11 | Weston-super-Mare - Clevedon | ||
| X14 | Bristol - Portishead - Weston-super-Mare Night Bus | ||
| Y1/Y2 | Bristol - Yate / Ladden Garden Village | ||
| Y6 | Bristol - Southmead Hospital - Yate & Chipping Sodbury |
Road Closure-07.04.25-A38 Alveston Hill/Church Rd/Hortham Lane-(T1) until 26 April 2025
Road Closure-A38 Alveston Hill, Church Road, Hortham Lane
20:00-06:00 Weeknights only 7th April - 26th April 2025
South Gloucestershire
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Due to Travel improvement works the A38 will be closed overnight for the next 3 weeks (Monday to Friday only) meaning the service T1 Will divert away from the A38 at Almondsbury and Rock St in Thornbury to use the M5 motorway in Both Directions during the closure period.
From the 7th April until the 12th April works will be carried out at Alveston Hill
From the 14th April until the 19th April works will be carried out at Church Road
From the 21st of April until the 26th of April works will be carried out at Hortham Lane
Buses leaving Bristol centre to Thornbury from 19:40 onwards will be diverted as such the first bus leaving Thornbury to Bristol at 05:07 also being diverted.
Passengers are also advised that due to the length of this diversion there will be some disruption and are to check before travel.
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Regrettably Almondsbury Depot, The Swan, Florence Park, Hortham Lane, Fernhill, Abbotswood, Washingpool Hill, Church Road, The Masons Arms, Alveston Church, Davids Lane, The Ship and The Leisure Centre bus stops will not be served during the closure period.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Road Closure-28.04.25-North View, Henleaze-(2/2a/77/Y6)
Road Closure-North View, Henleaze-(2/2a/77/Y6)
09:30-28th April until 07:00 29th April
Bristol
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Due to ground works to support the water main at North View, the road will be closed for the duration and buses will divert to use Henleaze Road in both directions during the closure.
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Regrettably Westbury Road and Northumbria Drive bus stops will not be served during the closure period.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Road Closure-07.04.25-William Jessop Way, Hengrove-(36/37/75/76)
Road Closure-William Jessop Way, Hengove-(36/37/75/76)
07:30 7th April - 17:30 21st April 2025
Bristol
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Due to works on William Jessop Way, buses will be diverted to use Whitchurch Lane and Hawkfield Road in both directions for the duration of the closure.
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Regrettably Bridge Campus and Oak House bus stops will not be served during the closure period.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Long Term Road Closure-07.04.25-Milsom Street, Bath-(6/6a/7/31) until approx 27 April 2025
Long Term Road Closure-Milsom St, Bath-(6/6a/7/31)
07th April - 27th April (Approx) continuous closure
Bath
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Due to long term road works of three weeks at Milsom Street, buses will be diverted.
Due to the location of the works services 6/6a and 7 heading toward Grand Parade will divert from the bottom of Lansdown Road to use Walcot Street coming down towards Grand Parade to their normal route. The service 31 will divert to George Street and turn at Queens Square. Buses back to Lansdown Park & Ride will also pick up here.
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Regrettably Milsom street bus stop will not be served.
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For more information, please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ
Long Term Road Closure-31.03.25-Victoria Street (Northbound)-1/2/2a/39/X39/375/376/376a/522) until 2 June 2025
Long Term Road Closure-Victoria Street, Bristol (Northbound)-1/2/2a/39/X39/72/172/349/375/376/376a/522
31st March - 2nd June 2025
Bristol
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Due to ongoing travel improvement along the Victoria Street corridor, Victoria Street will be closed in the northbound direction (towards the city centre) from 31st March 2025. Temple Meads Station stop T7 at the end of Victoria Street will be closed.
Routes 1 and 2 towards Cribbs Causeway, 2a towards Brentry and 72 towards UWE Frenchay will instead stop at Temple Meads Station stop T2 on the main road (Temple Gate), and then divert via Temple Way and Counterslip to resume their normal route at Bristol Bridge. Buses will additionally serve stop T8 on Temple Way.
Routes 39/X39, 172, 349, 374, 375, 376, 376a and 522 will stop at Temple Meads Station stop T2 as normal, and then divert via Temple Way and Counterslip to resume their normal route at Bristol Bridge. These routes will also additionally stop at Temple Way stop T8 on the diversion.
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Southbound buses, travelling from the city centre towards Temple Meads Station, will not be affected and will operate their normal route.
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For more information please contact our Customer Services Department
Telephone: 0345 646 0707 (Calls cost 12p per minute plus network charges)
Customer service contact us
Postal address: First Bus, Enterprise House, Easton Road, Bristol, BS5 0DZ