Frequently asked questions
Tap on Tap off FAQ's
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We'll cap your costs over the next 7 days. |
Sheffield Zone | Doncaster Zone | Rotherham Zone | South Yorkshire/Derbyshire Zone |
|---|---|---|---|---|
| 1st day's travel | £5.20 | £5.40 | £5.40 | £6.40 |
| 2nd day's travel | £10.40 | £10.80 | £10.80 | 12.80 |
| 3rd day's travel | £12.50 | £13.00 | £13.00 | 17.30 |
| 4th day's travel | £14.50 | £15.20 | £15.20 | 20.00 |
| 5th day's travel | £15.90 | £17.30 | £17.30 | 22.50 |
| 6th day's travel | £16.90 | £18.30 | £18.30 | 23.50 |
| 7th day's travel | £17.90 | £19.30 | £19.30 | £24.50 |
How do I see what I’ve been charged?
You can access your payment history by clicking >> here.
Does Tap on Tap off work for Young Persons/student tickets?
The system is currently only designed for adult tickets. If you want to purchase a young person/student ticket, ask the driver for the ticket you need and don't put your card on the reader until they ask you. Please note, student ID or a Zoom pass will need to be shown to receive the student price.
What happens if I forget to tap off?
You'll be charged the single fare to the end of the journey of the bus you were travelling on - so please remember to tap off! We all make mistakes, so if you need any assistance please drop us a line >>
What happens with Revenue Protection come on board?
Revenue protection, from time-to-time hop on board to ensure passengers have the correct tickets. When paying with tap on tap off, revenue protection officers will see the last four digits of cards recently used; you will then just need to present the debit/credit card you used.
Do I have to use the same card/device?
Yes, your payment history is linked to your card or device so make sure you use the same one each time you travel. If you have your payment method set up on your mobile through Apple Pay or Google Pay, make sure you stick to one method - if you switch to your card, it will be treated as a new payment method, and you might not benefit from the price caps.
Why was my card declined?
If you've made a purchase on board that was subsequently declined by your bank unfortunately your card will be automatically blocked by our system. Once any outstanding amounts are settled by your bank, your card will be automatically unblocked - until this happens, you'll need to pay with an alternative method.
I'm a concessionary pass holder - do I need to tap off?
No, concessionary pass holders just need to tap on as normal.
Does Tap on/Tap off work for half-price concessionary travel before 0930?
No, the system is currently only designed for full price adult travel. If you want to purchase a half price concessionary single, ask the driver for the ticket you need and don't put your card on the reader until they ask you.
Why was my card declined?
If you've made a purchase on board that was subsequently declined by your bank unfortunately your card will be automatically blocked by our system. Once any outstanding amounts are settled by your bank, your card will be automatically unblocked - until this happens, you'll need to pay with an alternative method.