Refunds
How to Claim a Refund
For on bus transactions using Apple Pay, Google Pay and contactless bank cards, please follow the below steps:
- Click the Contactless refund button below, this will take you to our Little Pay contactless portal and can be used for both contactless tickets or Tap On Tap Off refunds.
- Click verify card, and enter your name and card details you used when making your purchase.
- If this card has been used it will show you a list of transactions that card has made.
- Please select the transaction you wish to have refunded by clicking the refund button for this transaction.
- Please then fill out the comments box with the reason you are requesting a refund and the amount you believe should be refunded.
- Once our customer service team have reviewed, you can log back into the portal using the above steps to review your request, which will show as Settled if refunded.
Please note, your transactions may be grouped with other trips from the same day/week depending on the fares offered in your region. You can still request transaction refunds, but they may display differently than non-capped transactions.
Tickets that have been paid with cash onboard are usually non-refundable, however if you are having any issues, we’d advise to speak to the driver as soon as possible after buying it. If the driver is unable to cancel it, please get in touch below to see where we can help. For a cash related refund please click here and complete the contact form.
mTicket and eTicket Refunds
Un-activated mtickets can be claimed by completing the contact form on our customer service page:
Frequently Asked Questions:
We’re sorry if your bus didn’t turn up – we’d be happy to refund any mTickets if not activated. If you have a paper ticket or an eTicket, please contact us below with the details of your journey to see where we can help you.
For mTicket, eTicket and contactless refunds, the funds should be returned to you within 3-5 working days once processed. For other refunds such as BACS or cheque, this can take up to 28 days to process.
Although activated tickets are non-refundable, we understand there may be times when you purchase the incorrect ticket or can no longer use it. Please contact us below with the details of your request to see where we can help you.
Tickets that have been paid with cash onboard are usually non-refundable, however if you are having any issues, we’d advise to speak to the driver as soon as possible after buying it. If the driver is unable to cancel it, please get in touch below to see where we can help.
For on bus transactions using Apple Pay, Google Pay and contactless bank cards, please follow the below steps:Click the Contactless refund button below, this will take you to our Little Pay contactless portal and can be used for both contactless tickets or Tap On Tap Off refunds.
- Click verify card, and enter your name and card details you used when making your purchase.
- If this card has been used it will show you a list of transactions that card has made.
- Please select the transaction you wish to have refunded by clicking the refund button for this transaction.
- Please then fill out the comments box with the reason you are requesting a refund and the amount you believe should be refunded.
- Once our customer service team have reviewed, you can log back into the portal using the above steps to review your request, which will show as Settled if refunded.
Please note, your transactions may be grouped with other trips from the same day/week depending on the fares offered in your region. You can still request transaction refunds, but they may display differently than non-capped transactions.
Tickets that have been paid with cash onboard are usually non-refundable, however if you are having any issues, we’d advise to speak to the driver as soon as possible after buying it. If the driver is unable to cancel it, please get in touch below to see where we can help. For a cash related refund please click here.
mTicket and eTicket Refunds
Un-activated mTickets can be claimed by completing the below webform .