Why have you changed my route/timetable? Will you change your route to serve my area?

Our network is designed to provide high quality services wherever there is demand for them. Your route or timetable may change because of a change in demand. We are constantly monitoring/reviewing our network to reflect changing travel patterns and demands from our customers and we never change a route or timetable unnecessarily. Similarly, if we do not currently serve a particular location, it is because there is not sufficient demand to sustain a bus service, or it is simply not possible to run a bus there.

We always publish our changes in advance if a bus route is changing.