My statement shows that I've been charged but not by the full amount, has something gone wrong?

No, nothing has gone wrong. Occasionally, we may authorise a small payment (e.g., 10p) to check with your card issuer that the card is valid. This is a standard process, particularly if it’s the first time your card has been used or we haven’t seen it in a few days.

The 10p authorisation will not be charged to your account, and it will be cancelled within a few hours. The full transaction amount will typically appear on your statement within the next 24-48 hours. If you have any concerns, feel free to contact us.