Help and Support

We are aware of an issue with some AIB-issued cards. Please contact your bank for a new card or add it to Google Pay or Apple Pay.

You can use your ticket on any service within the specified ticket zone. Please check the ticket description on the First Bus app or on our website for further details. 

Yes, you will need to show valid student ID to the driver (including photo and dates) when using your student ticket. 

For a step-by-step guide on ticket gifting, please check our dedicated page here: https://www.firstbus.co.uk/buy-tickets/ways-pay/ticket-gifting.

Please note, the First Bus App must be installed on the phones of both parties and each must have their own account. Tickets that can be gifted show the share icon  

No, you can also use your personal email address to register for an account on the First Bus app.

However, if you already have an account and you'd like to amend your email address, you can contact our team here.

We're sorry if you're having issues, any problems are usually resolved following the steps below. 

- Have you purchased your ticket? You will only receive the verification link once the ticket has been purchased. 

- Have you checked your email address spam/junk folder?

Verifying your student email address is a simple process, you can follow the steps below:

1. If your ticket needs to be verified, you'll see a list of valid email address domains that can be used to buy the ticket.

2. If your student email address domain is included in the list, you can go ahead and purchase your ticket. 

3. Once purchased, you'll receive a link to the email address associated with your First Bus app account to start the verification process. 

Most student tickets have a set validity period based on the school, college or university term dates. Please check your ticket description as some tickets will automatically activate on a set date.

Select your area below for more information of student travel: 

If using Tap On, Tap Off or Tap & Cap, you won't receive a receipt for your transaction. However, you can check our customer portal for details of your transaction. 

If purchasing a paper ticket from the driver, you will get a receipt once your transaction has gone through, along with a ticket for your journey. Please ask your driver for your receipt as well as your ticket if you’re unsure you have received one.