Covid-19 FAQ v2
Our drivers will advise customers wherever possible but they cannot enforce social distancing measures.
Please note the seating measures we have introduced are advisory for customers and we will not be asking our drivers to enforce them or leave their cab area, unless operating the manual bus ramp. Our driver will help advise customers when boarding where seats are available.
It is your legal responsibility to wear a face covering when travelling on public transport unless you have an exemption. The driver cannot enforce this but you may be liable to a fixed penalty notice of £100 if you refuse.
For customer service enquiries you can call us on 0345 646 0707. Our lines are open from 9am to 5pm Mon-Fri. Our quieter times are usually between 11am and 3pm so you may prefer to call then as there will be less of a wait to speak to one of our Customer Support Agents.
We advise that you try to travel before the last service of the day, to avoid the risk of the last service bus being full. We will not be able to run extra buses after the last service bus, and you may have to arrange alternative transport.
On our buses we are operating at a reduced capacity with 80% of seats being available from 17 May 2021. It is therefore likely that that you might see ‘Bus Full’ signs as some services reach their revised capacity more quickly.
There is usually sufficient capacity on our buses but it's best to plan your travel in advance. Our busiest periods are in the middle of the day, so it is best to travel in the morning and late afternoon. This will help ensure we provide our services to as many customers and key workers as possible while adhering to social distancing guidelines.
With the latest version of the First Bus App you can now track your bus live on a map and it also displays how many seats are available on each bus.
No, customers should use their own sanitiser and face covering.
Our buses are comprehensively cleaned every night by our expert team of cleaners, including regular disinfection of all grab rails and poles, entrance door handles, window ledges and other touchpoints. We use a long-lasting sanitising treatment (Zoono Z71) on all buses and depots, which kills germs on surfaces. It is environmentally-friendly, uses no alcohol or dangerous chemicals, and is proven to be a highly effective antimicrobial surface sanitiser.
Exemptions for the use of face coverings will apply to those with certain health conditions, disabled people and children under the age of 11.
To see the government guidance on face covering exemptions please follow this link ⇒
In England and Scotland it is now mandatory to wear a face covering on Public Transport unless you have an exemption. Failure to do so may result in a fixed penalty notice of £100. To see the government guidance on face covering exemptions please follow this link ⇒