Covid-19 FAQ

Our drivers will advise customers wherever possible but they cannot enforce social distancing measures.

Please note the seating measures we have introduced are advisory for customers and we will not be asking our drivers to enforce them or leave their cab area, unless operating the manual bus ramp. Our driver will help advise customers when boarding where seats are available.

From the 17th of May 2021, in England the capacity of our coaches will be at some 80% of seated passengers which safely provides as much capacity as possible and is in line with the latest Government advice.  This is possible due to new seating restrictions which will mean that every passenger is able to be seated in a forward-facing or side-facing position but the use of rear-facing seats will not be permitted.

If the coach has few passengers on board, we ask that you spread yourself out on the vehicle to give everyone as much space as possible.

We offer our full support to wheelchair users who want to travel with us.  While many of our seats are blocked with signs or tape, our wheelchair spaces remain available. All our buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. Please ask the driver for assistance if you require any help. If the driver needs to leave their cab to provide passenger assistance they will wear a face covering.

Please check our website and follow us on Twitter for the latest information. The coach service details above on this page will be kept up-to-date; please keep checking this page for updates.

All RailAir services are running but we have made changes to our timetables, to help manage reduced capacity due to the social distancing measures we have in place following Government guidance. Please click here to view and download the latest timetables.

There are currently no restrictions on passenger type and everyone is welcome on our coaches, as long as they follow government and RailAir guidance, and they are not feeling unwell.  Anyone who is suffering from coronavirus symptoms including a persistent cough or high temperature, should not travel, and should follow public health guidelines.