Standard Fare Charge

Appealing a standard fare charge / Set up a payment plan

If you have received a standard fare charge on one of our services, and don’t believe you should have, please send us some details and we will look into this for you.

If you wish to pay a standard charge by instalments, then please let us know the details and we will look in to this for you.

Once you have submitted the form, you need take no further action. We will write to you at the postal address you provide below with the outcome of your appeal.

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How can we help you?

Standard Fare Charge Number

This is the 18-digit number that can be found on the notice we would have given you

I would like to appeal the Standard Charge

I would like to set up a payment plan

Attachment

If you have any evidence you would like to include (a photo of your ID or proof of age), upload it here. (Accepts images and Word documents up to 128Mb.)

Our Privacy Policy sets out the basis on which any personal data you provide to us will be processed.