Tap On Tap Off
The simple way to pay
We believe travelling in Somerset by bus should be the best value for everyone, whether you use the bus on a daily basis, might make more than one journey in the day or maybe travel a few days a week.
Use your contactless device - bank card, smartphone or smartwatch - to pay for travel when you board and you’ll never pay more than the daily or weekly cap, however many trips you make as long as you always remember to tap off as you leave the bus. And if you only make one short hop, you’ll only be charged for that. This means you can be confident that if your plans change and you have to make more journeys, you’ll never be paying more than you should.
How does it work?
- Tap on - Tap your device on the reader by the driver when you get on. As soon as it beeps and shows a green light (almost instantly) you can move on and find your seat. There's no ticket to take but you can track what you've been charged at any time by clicking here.
- Tap off - When you go to get off, remember to always tap off on the reader on the pole at the left just before you reach the exit. We will then automatically calculate the best value fare depending on how many trips you have made.
It really is that simple!
What will I be charged?
Prices are calculated from your first tap within a 7-day rolling week.
FAQ's
What is TOTO?
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
Lost property
Journey planning
mTickets and App
Contactless payments
Journey problems
Student travel
Refunds
Paying via TOTO
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
Lost property
Journey planning
mTickets and App
Contactless payments
Journey problems
Student travel
Refunds
Checking your payment history
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
Lost property
Journey planning
mTickets and App
Contactless payments
Journey problems
Student travel
Refunds
General contactless queries
National Contact Centre: Christmas & New Year opening hoursNormal hours until 22nd December National Contact Centre: Christmas & New Year opening hoursNormal hours until 22nd December Lost propertyJourney planningmTickets and AppContactless paymentsJourney problemsStudent travelRefunds |
Customer services and help
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January
National Contact Centre: Christmas & New Year opening hours
Normal hours until 22nd December
23rd December: Live Chat & Social Media: 7am - 7pm, Telephones: 9am-5pm
24th December: 9am-5pm
25th December: Closed
26th December: Closed
27th December- 1st January: 9am-5pm
Return to normal hours as of 2nd January