Local Passenger Charters

Working with the local authorities to provide you with the best quality service possible. Your local passenger charter outlines the standard of service you should expect when travelling with us.

Find your local charter below:

Hampshire County Council and Southampton City Council

Click here to view or download the latest bus charter

Visit the Southampton City Council website

Visit the Hampshire County Council website

Portsmouth City Council

Click here to view or download the latest bus charter

Visit the Portsmouth City Council website

2 - Copnor Road

Services 2

Due to works on Copnor Road between Amberley Road and Merrivale Road service will be diverting as below:

Towards The Hard

Normal route until Copnor Rd then divert via Norway Rd, Williams Rd, Airport service Rd, Dundas Ln, Burrfields Rd, resuming service at Copnor Rd.

Towards Hilsea

Normal route until Copnor Rd then divert via Burrfields Rd, Dundas Ln, Williams Rd, Norway Rd, resuming service at Copnor Rd.

Cambridge Road, Portsmouth Closed Southbound

13/01/2025 – 16/01/2025

Service U1

Services to operate normal route until Hampshire Terrace then diverting via Hampshire Terrace Museum road, next roundabout onto Cambridge Rd where services to serve The University bus stop in the opposite direction.

Services will then loop back around to get to Kings Rd roundabout normal route will be resumed.

22 - Dovercourt Road Stop Closure

Service 22 - 6th and 7th January (9:30-14:30)

Dovercourt Road Stop will be closed.

Stop ID: porajmw

Winston Churchill Avenue - U1

Winston Churchill Avenue, Hampshire terrace is closed 01/05/2025 – 09/05/2025 20:00 – 05:00

Service U1

Diverting via Isambard Brunel Way, City Centre, Stanhope Road, Bishop Crispian Way, Queen Street, St Georges Road, Cambridge Junction.

The service is terminating at the Pizza Hut Stop on Winston Churchill Avenue.

Goldsmith Avenue - 1 & U1

Due to Goldsmith Avenue being closed, the service is diverting:

Service 1 & U1 – Towards Fratton Bridge

Diverting via Goldsmith Avenue, Milton Road, St Mary’s Road, Fratton Road, Victoria Road North.

Service 1 & U1 – Towards Bransbury Park

Diverting via Fratton Bridge roundabout, Fratton Road, St Mary’s Church, St Mary’s Road, Milton Road, Goldsmith Avenue.

Festing Road - Service 1 Updated

*Update - diversion extended until 15/01/2025*

Festing Road is closed, due to ongoing road works.

From the 11th of November until the 15th of January

Services affected: 1 & 2

The following diversions are in place:

Towards South Parade Pier:

From Eastney Road, Cromwell Road, St Georges Road, and Eastern Parade to continue until back on normal route.

Towards Milton Park:
After serving Canoe Lake Bus Stop continue along Eastern Parade, St Georges Road, Cromwell Road, at the roundabout on Eastney Road take the second exit and back onto normal route.