Who can I contact for help if there’s been a problem?

If you’re unsure about a payment showing against your card in the portal, or a journey has been registered on the portal that you do not recognise, just give our customer services team a call on 0345 646 0707 between 8am and 6pm Monday to Fridays. Alternatively you can contact customer services using our contact form www.firstbus.co.uk/help-and-support. Live Chat is also available in the app.