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Register hereWe've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in Aberdeen and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the great changes we're making in Aberdeen based on the feedback YOU have given.
You Said... |
We Did... |
Bus driver on the no 19 going into city centre from Tillydrone is a credit to your company. He has a cheery greeting for everybody and is always on time |
Our journeymakers training programme has been rolled out to give our drivers new skillsets to use as part of our drive to continually improve customer satisfaction |
Every since the driver strike a few months ago the number 3 is always late and some buses just disappear. I now have to leave for work an hour and half as I don't know when the bus will turn up. And also most drivers need to learn about customer services as they are the grumpiest drivers in Scotland |
We have an ongoing recruitment programme in place to attract more drivers into our business. This process alongside the training and support packages that we provide to existing drivers will deliver improvements to many aspects of our network, including the customer service experience |
You Said... |
We Did... |
The driver on my way back from work was very helpful and kind. |
All drivers go through our Journeymakers programme which focuses on giving our drivers the skills to deliver excellent customer care. |
You Said... |
We Did... |
Service 8A: 20 minute door to door service from Bridge of Don to Foresterhill, bus almost full of very happy passengers, well done First Bus! |
We aim to make sure that our network provides journeys that are in keeping with demand. The morning enhancement of service 8Atherefore makes sure that access to Aberdeen Royal Infirmary best matches travel patterns that support shifts at the hospital site. |
You Said... |
We Did... |
Service 12: Complete service unreliability. Buses come 3 at a time, with 20 minute intervals between services. This bunching you does not meet the "at regular intervals" motto, or the advertised 10 minute frequency. Extremely disappointed. |
A revised timetable has since been introduced to build in extra time and deliver an improvement in punctuality. |
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.